In this article, I’m going to share with you the top 5 mistakes that people make when buying a calling card and how to flip that around and purchase the right international call for your specific situation.
1. Buying based on lowest per minute rate
One of the more common mistakes when it comes to buying international calling cards is purchasing the calling card with the cheapest per minute rate.
His customers we do this and every single market well we always want the best deals so I always go for the cheapest price and one of the most common reasons of why we do this is because we don’t know exactly what the value.
A lot of the times that businesses that we doing with don’t have a lot of good market you cannot educated the customers and because how to discern a good product or service from a bad product or service.
OK so why is buying the cheapest per minute grade a bad idea when it comes to buying international calling cards?
International calling card companies understand that the vast majority of consumers are going to buy based on that one metric alone and so try to come up with creative ways to offer the lowest trade while coming up with different ideas on how to recover the money lost on offering those cheap rates.
This is where hidden fees enter into the picture.
Oftentimes this exactly hidden if you were to look at the terms and conditions you would probably see all of the fees associated with that particular calling card like daily service charges connection or disconnection fees, etc.
Understand this industry operates on razor-thin the margins so before you purchase a new phone card that is offering almost unbelievably low calling rates just think to yourself how this particular calling card service is able to stay in business chances are they are using special fees to recover the losses made on offering such a low permanent cooling rate.
2. Not reading the fine print
This particularly sexy part of the process but there’s one that I highly recommend and that is reading the fine if not on the sales page herself but the terms and conditions if you want extra points it’s here you’ll see any important fees like daily service charges for example.
“Unfortunately, most customers never bother to read all of the print that’s on a particular page they just see the card and the permanent cost and then they click the buy button and then they call that customer service team back wondering why they are losing so much money they need to be told that the card that they purchased came with no connection or disconnection fees or other special hidden costs.” JT, phonecarchoice.com.
If there was one fee to keep an eye out for and the one that catches most people off guard it would be the daily service charge fee.
What is a daily service charge fee?
A daily service charge fee is a special thing that is deducted automatically from your calling card balance and regular intervals this could be daily weekly or monthly regardless of whether you are actually using your phone card or not.
3. Not calling the customer support team
One of the very best tips I could give anyone who is looking to buy an international calling card is to call up the customer service team before you make a purchase.
This one step alone would resolved at least 90% of the issues that customer experience when using they calling card.
When you get the customer service rep on the phone you want to ask them questions like:
- are these cards rechargeable?
- when do they expire?
- what happens to my credit if the card expires?
- am I able to reactivate my card if it expires?
- is there a reactivation fee?
- is there a daily service charge?
- are there any connection or disconnection fees?
- what is the best calling card for calling x country?
- can I call to landlines and mobiles?
Just by asking these simple questions you are way ahead of the pack and have dramatically reduced your chances of purchasing the wrong phone card.
4. Buying from a general retailer
My next piece of expert advice is to avoid buying international calling cards from general retailers live newsagents or supermarkets or lotto shops etc. The main reason for this is that lot of the times these retailers are not going to be able to give you the answers you need in order to make the best buying decision.
A recent watchdog group in Australia discovered that more than 90% percent of the retailers that they spoke to couldn’t answer questions surrounding the calling cards that they had in a stock.
My advice is to find a specialist retailer that sells and deals only in international calling cards.
When you’re buying from a general retailer and you run into a problem chances are they are not going to be able to resolve the issue for you if they’re proactive they may give the corner can’t company a call on your behalf to see if there’s something that can be done but most violent best case scenario is a you get your money back.
Alternatively when you’re dealing with a specialist calling card Service the majority of the issues are you experience often resolved very quickly Hansons that team interact with a lot of customers they will be able to understand exactly what you’re struggling with and also great solutions.
5. Expecting the highest quality audio
The consumer watchdog study that I mentioned earlier found out that 9% of phone cards and poor audio quality which is another way of saying 91% of the audio quality experience was good.
One of the things customers need to understand is there when you are buying a cheaper product you cannot expect a premium outcome. Photos had the same carrier lines that the big mega Telco corporations have then you would be paying the same price as there’s a big mega Telco corporations charge.