Nowadays, a valuable part of a company is its customer support. When you offer a product to the general public, you should expect feedback on your product. Sometimes, that feedback can be negative and people will complain or ask questions. It is specifically for this purpose why companies pride themselves on having excellent customer support.
But who are the companies that have the best? In this article, we are going to take a look at the companies with the best customer support.
1. Apple
Apple, being one of the leading brands in the world of smartphones, desktop PC’s, etc, has millions of customers worldwide. These customers visit retail stores on a daily bases, so normally you would expect questions to be asked. Well, the employees not only make sure that you get the best possible assistance, but they also strive on delivering an excellent experience, exceptional customer support, and selling their product at last. This is because most Apple employees are trained to engage with people and help in any way possible. They offer a helping hand whenever you need to ask why your iPhone won’t turn on, and they do it by offering innovative solutions. Apple employees are trained to listen, offer a solution, and resolve an issue.
2. Google
According to 800-number.info, Google is best known for providing its services to everyone, and they also provide support via phone in more than 40 languages! In the past, Google received a lot of criticism from its customers for having poor customer support. But nowadays, Google is leading the way in how a company should treat its customer. With a phone call, Skype calls, and even chat, Google offers the best possible customer support whenever you need it, wherever you need it.
3. Rackspace
Rackspace is a leader in Internet hosting providers, but it is a leader in customer relations. Rackspace offers its product to everyone who wishes to purchase a web hosting package, and they are widely renowned for having the best customer support possible. One Reddit user has even said that he managed to set up his website without even clicking anything. Their customer support is so dedicated that they used their private numbers to take customer calls during a complete system failure that took out the servers and the phone system as well. Rackspace is a leader in web hosting and an example of how a hosting provider’s customer support should act.
4. Amazon
You can’t be the leader in online retailing without having excellent customer support. What’s more interesting, Amazon searches for new and innovative ways on how to improve their customer support. With loyalty programs, voice-activated purchasing software, and even excellent return policies, Amazon always searches for new ways on how to improve the relations between the company and the customers.
5. Netflix
The leader in the streaming industry, Netflix uses some serious data and analytics to give you the most personalized and most accurate TV show recommendations to you. Netflix prides on providing the best entertainment to its customers, and they do that by monitoring what you watch. They later throw the best TV shows that are similar to what you’re watching to keep you more entertained. What’s even more interesting is that Netflix has some of the best customer support that is easily reachable through phone, chat, and even video call.
